> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.bigcommand.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# [ERROR] My Video/Audio File Fails to Save Inside Podcast

This is a common error you are likely to encounter when trying to save your video/ audio files inside your podcast ( see screenshot below
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/take-5_14fudii.png)

Do not panic, there is a simple way to resolve this issue.
All you have to do is  read the information written inside the red box 

There are two ways to fix this error

* Remove the media 
* Update the meta information

To remove the media, hover around the top left side of the box

![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/take-7_ogopul.png)

And if  you choose  to update the information, here is what you'll do(see below)

* Click on the file name you just added and follow the steps in the red ink above 
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/replace_1otyl6.png)

After, you've clicked on the file name, it will redirect you to the video, 
Here,  you have to click on the three dots  and edit meta information.

![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/to-use-too_xjrn9m.png)

||| Note; Always remember to save the changes
||| After saving the information, go back to the podcast and add the media.


So quick and easy!
