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# I Get "Access Forbidden" Error, How Do I Fix It?

![](https://storage.crisp.chat/users/helpdesk/website/de6424e81c0eb800/036c07e5-9218-4303-a1f9-bc87f2_5i6v.png)

  

You want to open your video and you get this error "Access Forbidden" and you're forced back to your projects.

This is nothing to worry about.

The error (though very rare) occurs when there's a token mismatch during upload.

  

The quickest and easiest video is to simply re-upload your content.

  

Choose files or drag and drop files