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# My Video is not playing, shows " The content You're  trying to access is private"

My Video is not playing, shows " The Content You're  trying to access is private"

Have you encountered or seen this error message on your video and you don't know why?
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1y26xsn.png)
Okay! calm your nerves, it's not a big deal, we can fix this

Now let us tell you why!
When  you click on your video and the dropdown captioned _Customize_, you will find an option titled **Privacy** 
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1qqspez.png)

Now, when you click on _Privacy_, you see another dropdown captioned **Inherit Project Default**
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1yqi39d.png)

If you click on the dropdown _Inherit Project Default_, you will see another option just below it titled **Custom**
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1k73oop.png)
 
**Click on Custom **, after you have selected custom , you will see some other options like:  Who can watch my video?
Now if you clicked on the dropdown beneath this option(Who can watch my video?) and selected ( people with private links) 
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_29hxzj.png)
Note: For you to be able to access this content, you must watch the  video with the link provided
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_cah57x.png)
 
But if you try to watch it with the link directly above the video after activating these options above
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1ljh4nq.png)

You will get the error message: **The Content You're trying to access is private**