My video is not playing, shows "Content is Restricted" - common errors and fixes
Are you seeing "Content is Restricted" error on your video and you're confused... you don't know what to do?
![](https://storage.crisp.chat/users/helpdesk/website/904889465ac98000/9f0d4e6c-1d13-4c6f-9ec2-04f1e6_1omh5pt.png)
Don't panic!
This is a simple error and we'll help you fix it right away.
This usually happens when you're tinkering with the domain protection settings in video privacy.
99% of the time, the problem is you entered the wrong domain name.
Scenario 1: Use Caps in your domain name
![](https://storage.crisp.chat/users/helpdesk/website/73b15046e272fc00/2c44eee8-370c-4aa0-b223-859601_1jv9gvi.jpeg)
Scenario 2: Using https or http in your domain name
![](https://storage.crisp.chat/users/helpdesk/website/205aed0a1c342000/a70bb7f3-a4a2-453a-a076-606e3a_n5jqsm.jpeg)
Scenario 3: Adding paths and folders in your domain name
![](https://storage.crisp.chat/users/helpdesk/website/2ff6afb57171ec00/6b7e7f27-9432-4621-ac8e-0330e0_usen7z.jpeg)
In each of these 3 scenarios, you're going to get a video error.
Our platform only accepts domains and subdomains without paths, capital letters or protocols
So the only correct way would be this
![](https://storage.crisp.chat/users/helpdesk/website/94554a552c8e1800/667201d3-17ae-4852-a481-ca78f4_fkjzln.jpeg)
Fix that and your video will begin streaming on the allowed domains.
Choose files or drag and drop files
![](https://storage.crisp.chat/users/helpdesk/website/904889465ac98000/9f0d4e6c-1d13-4c6f-9ec2-04f1e6_1omh5pt.png)
Don't panic!
This is a simple error and we'll help you fix it right away.
This usually happens when you're tinkering with the domain protection settings in video privacy.
99% of the time, the problem is you entered the wrong domain name.
Scenario 1: Use Caps in your domain name
![](https://storage.crisp.chat/users/helpdesk/website/73b15046e272fc00/2c44eee8-370c-4aa0-b223-859601_1jv9gvi.jpeg)
Scenario 2: Using https or http in your domain name
![](https://storage.crisp.chat/users/helpdesk/website/205aed0a1c342000/a70bb7f3-a4a2-453a-a076-606e3a_n5jqsm.jpeg)
Scenario 3: Adding paths and folders in your domain name
![](https://storage.crisp.chat/users/helpdesk/website/2ff6afb57171ec00/6b7e7f27-9432-4621-ac8e-0330e0_usen7z.jpeg)
In each of these 3 scenarios, you're going to get a video error.
Our platform only accepts domains and subdomains without paths, capital letters or protocols
So the only correct way would be this
![](https://storage.crisp.chat/users/helpdesk/website/94554a552c8e1800/667201d3-17ae-4852-a481-ca78f4_fkjzln.jpeg)
Fix that and your video will begin streaming on the allowed domains.
Choose files or drag and drop files
Updated on: 15/08/2021
Thank you!