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Frequently Asked Questions & Troubleshooting
My Multi-DRM Video is Not Playing on Chrome/IE (DRM: KeySystem Access Denied! Error)
If you use Adilo multi-DRM, you probably encoutered this error: DRM: KeySystem Access Denied! -- Key system access denied! Failed to execute 'requestMediaKeySystemAccess' on 'Navigator': requestMediaKeySystemAccess is disabled by feature policy. Or something similar like the image below Don't panic, it's not bug! What has happened is that our player do not have permissi
Uploaded Video Not Playing Yet (no compatible source was found for this media) + video codec issues
I uploaded my video and after upload is completed, the video is blank and does not play. Or I uploaded my video and it's stuck at processing like this Or you see this error when you open your video "no compatible source was found for this media" Don't panic! Here's what you need to know: Once you upload an mp4 or mov video etc, we do not stream that raw video file.
Why is my storage many times bigger than what I expected?
"I have only uploaded a 100mb video in my account but my resources counter said I've used 250+ mb of storage, why is this?" The reason is because we encode your video into multiple resolutions, here's what happens when you upload say a 100MB 4K video. We encode into the following video resolutions (with assumed output sizes attached) 4K -> 65mb 2K -> 60mb 1080p - 50mb 720p -> 30mb 480p - 20mb 360p - 18mb 240p -> 15mb So even though you uploaded 1 video, we're now storing 7 copi
How do I protect my premium/paid videos from being downloaded by the viewers?
To protect your premium videos such as online courses from illegal downloads and piracy, ensure you turn on multi-DRM & AES encryption when uploading your video. Choose files or drag and drop files
My video is not playing, shows "Content is Restricted" - common errors and fixes
Are you seeing "Content is Restricted" error on your video and you're confused... you don't know what to do? Don't panic! This is a simple error and we'll help you fix it right away. This usually happens when you're tinkering with the domain protection settings in video privacy. 99% of the time, the problem is you entered the wrong domain name. Scenario 1: Use Caps
How Can I Make My Anti-DRM Protect Video to Play Only Inside My Members Area/Domain?
Most of our users who use the multi-DRM security for their videos are using it to host their online courses, premium vod streamings and coaching programs and contents in members only area. As a result, many have asked, how can they ensure no one steals their embed code and play the video outside of their members area (since the videos can't be illegally downloaded anymore). Here's quick solution for you... Use video privacy settings and lock the video to your domain only: !(https
Can I replace a video I already embedded in multiple sites without needing to change the embed code?
Yes, absolutely. Read our article on replacing videos: Click Here Choose files or drag and drop files
My Lifetime Deal Says it Will Renew on X Date, Will I Be Billed Again?
If you're seeing message like "Subscription Renews X Date" in your account but you purchased a Lifetime time deal and not regular monthly subscription, do not worry about it. You won't be charged again. However, your account will renew at $0.00 every 30 days which is our regular billing cycle. Choose files or drag and drop files
A Quick Overview on Using Adilo
Watch this 3-minute video!
What happens to my videos if I exceed my allotted bandwidth before my billing cycle renews?
This hardly happens for 90% of our users as we allocate terabytes of bandwidth monthly. However, if you do exceed your allocated bandwith before the end of your billing cycle, we do not stop streaming your videos. We'll keep streaming but bill you overage. Starter plan is $0.10/GB overage Pro and Business plan is $0.08/GB overage Choose files or drag and drop files
Can I embed my Adilo videos inside mobile app, web app or desktop software?
Yes, Adilo videos can be embedded anywhere Choose files or drag and drop files
How To Turn Off DRM on My Videos or Download Videos with DRM?
How To Turn Off DRM on My Videos? DRM cannot be turned off on your videos once it has been activated, this feature automatically encrypts your video to protect it from piracy. Once encrypted, we delete all unprotected versions from the server and as a result, there's no OFF switch. DRM protects your digital products and stops people from downloading your videos illegally, from sharing for free
My video is failing to upload (response code: 400)
If you're attempting to upload video and you get this error or similar. tus: unexpected response while creating upload, originated from request (method: POST, url: https://adilo.bigcommand.com/api/uploader/152/chunked, response code: 400, response text: , request id: n/a) Don't panic! It simply means you have special characters in your video name that is not accepted by our video platform. Simply remove any special cha
Is a partially enriched contact counted towards on enrichment total in account usage?
Yes. Our contact enrichment relies on different big data banks and once queried, if any matching result is returned, we're billed for it. Choose files or drag and drop files
My Analytics is Not Loading
If you noticed your project or main analytics is not loading any data, this is usually caused by something blocking our scripts. Usually, the 2 main culprits are usually AdBlockers or Disabled Cookies. So if your adblocker is on, turn it off or mark it to trust adilo.bigcommand.com and if your cookies are disabled, enable it. This should solve it, after doing this, clear cache and cookies and try again. If you still encounter more issues, contact our support team Choose files or drag and dr
I Get "Access Forbidden" Error, How Do I Fix It?
You want to open your video and you get this error "Access Forbidden" and you're forced back to your projects. This is nothing to worry about. The error (though very rare) occurs when there's a token mismatch during upload. The quickest and easiest video is to simply re-upload your content. Choose files or drag and drop files
My Player Color is Not Changing Error
The reason is because video player color in Adilo is controlled primarily by your account's default global player color. Before you can change the player color, you must first DISABLE the "Global Player Color" Once you've chosen your desired player color, yo
My video is not streaming in HD even though I uploaded HD
Content will be here Choose files or drag and drop files
Why are some of my contacts not enriched or partially enriched?
Some of your contacts may not get enriched or get partially enriched, the reason this happens is likely because our associated data banks couldn't find any information on the point of record at the time. This is common when the point of record (email/phone number) don't have much digital footprint. Choose files or drag and drop files
How to enable watermarking for your videos
How to enable watermarking for your videos The Watermarking technology creates a unique trackable watermark for your videos, it is invisible to the human eye, it is like injecting a watermark into the DNA of your videos. It is an A.I( artificial intelligence) algorithm that creates a 100% unique copy of every video for each viewer in real-time. This is the most advanced anti-piracy & content security technology you will ever see. It prevents all kinds of piracy you can ever think of, it pro
How Do I Turn On DRM on My Videos?
How Do I Turn on DRM On My Videos? Videos with DRM are now secured at project level so if you want DRM encryption on your videos then you have to upload the video into a project with DRM active. STEP 1: On the top left hand corner on the dashboard, locate and click on Projects STEP 2: Click on Create Project at the top right hand corner on your dashboard !(https://storage.crisp.chat/use
How to assign users to use the custom domain in your account.
How to assign other users to use the custom domain in your account. Assigning users to use the custom domain in your account seems like a very vigorous and breathtaking task to perform, but be rest assured with Adilo, it's just an easy peasy thing to do. To assign users to use the custom domain in your account means giving them access to your custom domain, this sub-user(s) will be able to view, add, edit and even delete the custom domain in your account. You can also choose to
How To Set Your Videos to Play on Only Your Domain/Website
How To Set Your Videos to Play on Only Your Domain/Website STEP 1: Click on the dropdown captioned customize STEP 2: Click on the caption Privacy STEP 3: Click on the drop down beneath the caption Where can this video be embedded? and select the caption Specific Domain !(https://storage.crisp.chat/us
How to add a new brand to your account and use it on your videos
How to add a new brand to your account and use it on your videos To add a new brand to your account and use it on your videos is now one of the easiest and simplest thing to do, all thanks to Adilo! You can perform this task as swiftly as possible, See below for an easy step by step illustration. The first thing to do is to click on settings After clicking on settings , by the lower left-hand sid
How to add custom domain to my videos
How to add custom domain to my videos Adding a custom domain to your video(s) helps to increase credibility and also recognition. To add a custom domain to your videos is just a straightforward task to perform, this feature allows your video(s) to play on the specific domain you wish to add. The process is just as easy as the feature, just click on the video you want to add a custom domain to, then go to project settings, click on add custom domain and then add the custom domain, also yo
How to assign other users to use the branding in your account
How to assign other users to use the branding in your account. Branding creates a strong impression on your videos, Using the branding feature in Adilo is one of the coolest and amazing things to explore, it is easy to use and very effective and the best part is all you have to do is just create sub-users, fill in the profile information and create a password or the password can be automatically generated. These sub-users will be able to view, add, edit and delete brands. To enjoy this, l
How to block your videos from streaming in specific countries/regions
How to block your videos from streaming in specific countries/regions Videos are blocked from streaming in some countries/regions for so many reasons, but for whatever reason you want to block your videos from streaming in a certain geolocation Adilo has got you covered, it is very easy and just with the snap of your fingers, it is done. Just go to settings>global video settings, you can also set global player colour of your choice for your newly uploaded videos. Let’s get started! Step 1
How to Recommend More Videos or Show Related Videos at The End of Your Video
Recommending more videos or showing related videos at the end of your video might sound like a difficult thing to do. With Adilo, everything is always easy and can be done just by the snap of your fingers. All thanks to Adilo you can now swiftly recommend more videos and show related videos when your video comes to an end just in the twinkle of an eye. All it takes is just for
How to Add Chapters to Your Videos
Adding chapters to your videos help you segment your videos. Especially in cases where you have a very lengthy video, and obviously not everyone has the time to sit through a 2-hour video, that is where adding chapters to your videos comes in handy. Adding chapters actually helps you win your viewers, it helps the viewers navigate faster, they can just jump right up
How To Redirect My Viewer To Another URL After My Videos End
How To Redirect My Viewer To Another URL After My Videos End STEP 1: Click on the Caption Interaction tools STEP 2: Click on the caption After videos STEP 3: Type in the URL Link you would like your viewers to be redirected to !(https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/st
How to Password Lock My Videos
How to Password Lock My Videos STEP 1: Click on the caption Customize STEP 2: Click on privacy STEP 3: click on the Inherit project default caption STEP 5: click on custom beneath the inherit custom defaults capt
How to get the link to your video channel
How to get the link to your video channel How to get the link to your video channel is one lingering question that seems so difficult to figure out But hey! Come on! Don’t you trust Adilo? We are here to make things super easy and comfy for you? So this is just as easy as snapping your fingers. So yes, you can ask the questions: How do I get the link to my video channels? How do I copy the link to share? Let us show you how: Simp
The Gear/Settings Icon on My Videos Is Not Clickable
The Gear/Settings Icon on My Videos Is Not Clickable The Gear/Settings Icon on your videos is not clickable because it has not been activated. To activate, go through the following steps STEP ONE: Click on the caption Customize STEP 2: Click on Control STEP 3: Click on the dropdown with the caption Inhe
How to Unpublish Videos from Your Channels
How to Unpublish Video (s) from Your Channels To unpublish video(s) from your channels is just as easy as it was adding them and in fact, you all you have to do is follow the same process and just uncheck the box! That sounds pretty easy, right? Now let’s get to work! Now the first thing to do is to select the video and by the left-hand side of your dashboard, click on the dropdown with the caption Channels !(https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_zwhno
My Video is not playing, shows " The content You're trying to access is private"
My Video is not playing, shows " The Content You're trying to access is private" Have you encountered or seen this error message on your video and you don't know why? Okay! calm your nerves, it's not a big deal, we can fix this Now let us tell you why! When you click on your video and the dropdown captioned Customize, you will find an option titled Privacy !(https://storage.crisp.chat/users/hel
How to Enable Pause on Scroll
How to Enable " Pause on Scroll" The Pause on scroll feature is an amazing feature you would absolutely love Do you want to know why? This feature is simply amazing because it helps you track your viewer’s behaviour at any time the visitor scrolls away from your video to another part of the page and goes to another tab or browser entirely, the video pauses automatically, when the viewer returns back to the video, it starts to play, this is mindblowing and also amazing because now you kn
How to Enable Sticky Player
How to Enable Sticky Player The Sticky Player feature allows your video(s) to follow your visitors What does this mean? This means that your video still plays on the side as your visitor(s) browse the page It has proven to be an effective tool and not to mention a powerful tool in retaining attention and your viewers would not miss a thing! Even if they are distracted This is cool, right? Now let us try it out! Go to project settings> scroll down and enable the sticky player. This is just
My Resolution Switcher Is Not Working, How To Fix It
Sometimes, we see questions like: My resolution switcher is not working, How do I fix this? I enabled the prefer HD button but my videos do not play in HD, why? What if I tell you there is an easy fix for this? First, I will show you what you haven’t been doing to make the resolution switcher work for you. Here is what you have been doing; you have only enabled the **Prefer HD ** button, which is not wrong. !(https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_5i