Question 1

My Multi-DRM Video is Not Playing on Chrome/IE (DRM: KeySystem Access Denied! Error)

Accepted Answer

If you use Adilo multi-DRM, you probably encoutered this error:

DRM: KeySystem Access Denied! -- Key system access denied! Failed to execute 'requestMediaKeySystemAccess' on 'Navigator': requestMediaKeySystemAccess is disabled by feature policy.

Or something similar like the image below

Don't panic, it's not bug!

What has happened is that our player do not have permission to play your DRM protected video on Chrome/IE (or chromium browsers) due to CORs policy error.

Basically the cross-origin iframe embedding is blocked by Chrome and other major browsers except FireFox.

You can read more about it here (right click and open in new tab).

Simple Solution

1: For DRM video, you must use iFrame embed and not Javascript embed

Q: How to Build Your Stage (Private Video Channel)

Watch this short video: ${frame}<a href="https://adilo.bigcommand.com/watch/8g5D8x6v">How to Build Your Stage (Private Video Channel)</a>

Q: Connecting & Using Your Domain in Adilo

Connecting a Custom Domain To connect a custom domain to you Adilo account, go to your Account Settings and navigate to the "My Domain" tab or simply open this url: https://adilo.bigcommand.com/settings/domain When the page opens, click the Add New Domain button <img src="https://storage.crisp.chat/users/helpdesk/website/2d49990868a30e00/9e187f8a-d471-4f3d-bf22-ce3310_qmb32o.png" alt="" /> A modal window opens, go ahead and type in your custom domain with the sub-domain included then click the CONTINUE button <img src="https://storage.crisp.chat/users/helpdesk/website/f15cacaa75079000/f73c5d95-f4fd-4c20-95fc-b5da5f_rn2iyi.jpeg" alt="" /> Example: if you own the website tiffanycooks.com, you can't connect tiffanycooks.com, you can however connect www.tiffanycooks.com, videos.tiffanycooks.com or recipe.tiffanycooks.com Bottom line, there must be a sub-domain, this allows us to connect via CNAME from your domain provide. In this example, we're using: testing.adiloroadmap.com ("testing" is our subdomain) Setup DNS Record, Verify Domain & Authorize SSL You'll need to go to your domain provider (CloudFlare, Namecheap, GoDoaddy, Google Domains, BlueHost, HostGator etc.) and setup a DNS CNAME record. Make sure in the CNAME record that your sub-domain is point to our target. <img src="https://storage.crisp.chat/users/helpdesk/website/793544bd759d8400/af9b4a0d-e165-47c9-8ae0-955a0e_4xbkef.png" alt="" /> In the example above, we need to add a CNAME record "testing" for our domain and point it

The IFRAME embed code will look like this:

2: Then you must allow encrypted-media to play on your embed by simply adding this c

Question 2

How to Build Your Stage (Private Video Channel)

Accepted Answer

Watch this short video:

${frame}How to Build Your Stage (Private Video Channel)

Question 3

Connecting & Using Your Domain in Adilo

Accepted Answer

Connecting a Custom Domain

To connect a custom domain to you Adilo account, go to your Account Settings and navigate to the "My Domain" tab or simply open this url: https://adilo.bigcommand.com/settings/domain

When the page opens, click the Add New Domain button

A modal window opens, go ahead and type in your custom domain with the sub-domain included then click the CONTINUE button

Example: if you own the website tiffanycooks.com, you can't connect tiffanycooks.com, you can however connect www.tiffanycooks.com, videos.tiffanycooks.com or recipe.tiffanycooks.com

Bottom line, there must be a sub-domain, this allows us to connect via CNAME from your domain provide.

In this example, we're using: testing.adiloroadmap.com ("testing" is our subdomain)

Setup DNS Record, Verify Domain & Authorize SSL

You'll need to go to your domain provider (CloudFlare, Namecheap, GoDoaddy, Google Domains, BlueHost, HostGator etc.) and setup a DNS CNAME record.

Make sure in the CNAME record that your sub-domain is point to our target.

In the example above, we need to add a CNAME record "testing" for our domain and point it

Question 4

Embedding Videos in Your Wordpress Site

Accepted Answer

If you're using Wordpress or similar platforms like Medium etc. this article will help you get your videos embedded.

Also if you use Wordpress plugins/themes such as Elementor, DiviBuilder, Beaver, Thrive Theme etc, this tutorial will help as well.
**
First thing to note: using the regular video element and insert Adilo video url (https://adilo.bigcommand.com/watch/VIDEO_ID) won't work**

The reason is simple… this oEmbed function only works for the most popular platorms such as Youtube, Facebook, Vimeo, Instagram, Twitter that Wordpress has pre-integrated their platform with.

This is same with plugins like DiviBuilder, Thrive Theme, Elementor etc.

We do not control this, it's only the creators of these plugins and the Wordpress development team that decide which platforms they want to integrate and want to support officially in the flagship oEmbed functionalities.

As Adilo video cloud grows popular and acquire large user base, we'll see a lot of these plugins and platforms begin to integrate direct oEmbed with us.

However embedding Adilo videos to your Wordpress website is rather too easy.

Step 1: Copy our iFrame Responsive Code

![](https://storage.crisp.chat/users/helpdesk/website/7383694e51a38400/23bc3274-7b43-4e

Question 5

Uploading a video

Accepted Answer

To upload a new video to your account:

Open the project you want to upload the video to, or create a new project
On the top righthand corner, locate and click the Upload Video button
In the modal window that appears, choose whether you want to enable Multi-DRM & AES Encryption Security to protect the video from unauthorized download and distribution. Click on an option to continue
In the video upload page, drag and drop your videos in the provided area or click browse to open your computer's file browser to select a video.

To upload multiple videos at once, you can select the videos from your computer, then drag and drop them in the video upload area.

The following video formats are supported: mkv, mov, mp4, webm, avi, wmv

After the video(s) has been added, click the Upload button to start uploading.

Depending on the size of the video, the upload can take several minutes to complete

After the video upload is complete, the video transcoding process begins. Depending on the size of the video, this can take several minutes. After the transcoding process is complete, the video is now ready to be viewed and shared

Click the Done button to navigate back to the Project page.

Choose files or drag and drop files

Question 6

Customizing your video privacy

Accepted Answer

Video Privacy enables you to control who has access and can view the video. The Video Privacy feature is located inside the Customize tab of the Video Editor/Page.**![]

Demonstration of privacy customization

Adilo Video Privacy features are divided into three categories based on who can watch, comment or where the video can be embedded.

Who can watch this video?

This restricts who can watch the video. Available options include:

Anyone (default): - this essentially makes the video public. Anybody will be able to watch the video anywhere it is embedded or using the video link
Project Collaborators: - allows only only your project collaborators to watch the video inside Adilo or anywhere it is embedded (they must be signed in to Adilo)
People with Password: locks the video with your chosen password. You must provide this password to your potential video viewers. They must enter this password in the password video that appears over the video (wherever it is embedded or with a direct link) before they can watch the video
People with the Private Link: - allows only people with the video link to watch the video.

Where can this video be embedded?

This restricts the websites where the video can be embedded. Options include:

Any Website (default): - the video can be embedded and watched from any websit

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