My Video is not playing, shows " The content You're trying to access is private"
My Video is not playing, shows " The Content You're trying to access is private"
Have you encountered or seen this error message on your video and you don't know why?
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1y26xsn.png)
Okay! calm your nerves, it's not a big deal, we can fix this
Now let us tell you why!
When you click on your video and the dropdown captioned Customize, you will find an option titled Privacy
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1qqspez.png)
Now, when you click on Privacy, you see another dropdown captioned Inherit Project Default
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1yqi39d.png)
If you click on the dropdown Inherit Project Default, you will see another option just below it titled Custom
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1k73oop.png)
Click on Custom , after you have selected custom , you will see some other options like: Who can watch my video?
Now if you clicked on the dropdown beneath this option(Who can watch my video?) and selected ( people with private links)
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_29hxzj.png)
Note: For you to be able to access this content, you must watch the video with the link provided
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_cah57x.png)
But if you try to watch it with the link directly above the video after activating these options above
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1ljh4nq.png)
You will get the error message: The Content You're trying to access is private
Have you encountered or seen this error message on your video and you don't know why?
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1y26xsn.png)
Okay! calm your nerves, it's not a big deal, we can fix this
Now let us tell you why!
When you click on your video and the dropdown captioned Customize, you will find an option titled Privacy
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1qqspez.png)
Now, when you click on Privacy, you see another dropdown captioned Inherit Project Default
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1yqi39d.png)
If you click on the dropdown Inherit Project Default, you will see another option just below it titled Custom
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1k73oop.png)
Click on Custom , after you have selected custom , you will see some other options like: Who can watch my video?
Now if you clicked on the dropdown beneath this option(Who can watch my video?) and selected ( people with private links)
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_29hxzj.png)
Note: For you to be able to access this content, you must watch the video with the link provided
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_cah57x.png)
But if you try to watch it with the link directly above the video after activating these options above
![](https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image_1ljh4nq.png)
You will get the error message: The Content You're trying to access is private
Updated on: 03/06/2022
Thank you!