Understanding how your anti-piracy licenses & sessions are consumed
If you're a pro or business plan user then you're most likely using our anti-piracy infrastructure, the multi-drm, AES, forensic and the whole 9 yards, this short article will attempt to explain how we count your license and session usages.
Content protection doesn't happen when a viewer plays your video.
We initiate protection algorithms the moment your video is requested by a viewer, this is called "Protection at Head"
This means once a viewer lands on the page your video is embFew readersUnderstanding how you video bandwidth is consumed
Understanding how your bandwidth is consumed is important.
On a face value, many of our non-technical users believe that if you upload a 500 mb video, then the video largely remains 500 mb and watching that video completely up to 100 times would mean 50,000 mb (50 gb) of bandwidth used.
But this couldn't be farther than the truth.
When you upload a video, your video undergoes a lot of processes commonly referred to as encoding and packaging.
During this processing, here's what we do:
- WeFew readersHow we calculate and bill bandwidth overages
Overages are calculated based on excess GB of data used outside of what's allotted within a monthly billing cycle.
Example: if you are a Pro plan user with 3TB (3,000 GB) allotted bandwidth and you consumed 3,500GB within your monthly billing cycle, that's 500GB overage.
Starter plan = $0.10/GB overage
Pro and Business plans = $0.08/GB overage
Choose files or drag and drop filesFew readersHow to upgrade/downgrade your subscription plans
Changing subscription plans (upgrading and downgrading) in Adilo is very easy
You'll be able to do this at the bottom of Settings Subscriptions & Billing page (https://adilo.bigcommand.io/settings/billing)
Step 1: scroll to the bottom of the page and click the "Change Subscription" button
Step 2: after click it, it will bring you to a new page where you can selFew readersDowngrading from paid plan to a free forever plan
If you're a paid plan user and you want to downgrade to Free Forever, the strategy is simple.
Step 1: Go to Settings Subscription & Billing (https://adilo.bigcommand.io/settings/billing) and scroll to bottom of the page.
Step 2: You'll see the Subscription menu, click on the Change Subscription button
Step 3: It will open a page with all subscription plans, scrollFew readersHow to update my billing address for proper invoicing & correct receipts
If your billing address is different from your regular business/home address then you would want that to reflect in your invoices and receipts.
You can edit you billing address here: https://adilo.bigcommand.com/settings/billing/information
Step 1: click on the "Edit Billing Contact Info" link seen at the top left of the billing information page
Step 2: Enter your billing infFew readersHow to see my resources (bandwidth, storage etc.) usage for the month
Your resources usage are located in the Settings Billings tab of your account, right there you can see the total resources consumed for the month.
You can also scroll to the bottom of this page after logging in to your account: https://adilo.bigcommand.com/settings/billing
Choose files or drag and drop filesFew readersHow we bill overages on your anti-piracy licenses and sessions consumption
If you're a Pro or Business plan user then you're used to our anti-piracy licensing and session protections.
They show up neatly in your resources usage as
Once you exceed the allotted license/session for each resource, we do not terminate the service, rather weFew readersDo I get billed when I downgrade my subscription plan?
No, when you downgrade your subscription from a higher plan to a lower plan (example: from business plan to pro plan), you'll not be billed until your next renewal date.
Choose files or drag and drop filesFew readersHow to update your payment method
Adilo allows you to have up to 5 credit cards on your payment record and updating your payment method is as easy as A B C.
You'll find the payment method window at Settings Billing Information
Step 1: Open the billing information page and click on Change Payment Method
Step 2: A modal window will open, click on Add New Payment Method
(https://storage.crisp.chaFew readersHow to access my billing history and pay outstanding invoices?
Looking for invoices and your account billing history?
It's easy, navigate to Settings Subscriptions & Billing Information (https://adilo.bigcommand.com/settings/billing/information) and browse to the bottom of the page.
Right there, you'll see all the billing in your account.
If the invoice has already been paid, click the "View" button to view your invoice
(httpFew readersHow is my "Due Today" calculated when I upgrade my subscription plan?
You may have wanted to upgrade your account from X to X (example: Starter to Pro) and you see a modal window that looks like this:
And you begin to wonder, how's that calculated?
In this short article, I will share insights on how we make adjusted/prorate your "Due Today" fee when upgrading your account.
When you decide to upgrade your plan to another plan, we take some dataFew readers