• My Multi-DRM Video is Not Playing on Chrome/IE (DRM: KeySystem Access Denied! Error)

  If you use Adilo multi-DRM, you probably encoutered this error: DRM: KeySystem Access Denied! -- Key system access denied! Failed to execute 'requestMediaKeySystemAccess' on 'Navigator': requestMediaKeySystemAccess is disabled by feature policy. Or something similar like the image below Don't panic, it's not  bug! What has happened is that our player do not have permissiPopular

• Uploaded Video Not Playing Yet (no compatible source was found for this media) + video codec issues

  I uploaded my video and after upload is completed, the video is blank and does not play. Or I uploaded my video and it's stuck at processing like this Or you see this error when you open your video "no compatible source was found for this media" Don't panic! Here's what you need to know: Once you upload an mp4 or mov video etc, we do not stream that raw video file.Some readers

• Why is my storage many times bigger than what I expected?

  "I have only uploaded a 100mb video in my account but my resources counter said I've used 250+ mb of storage, why is this?" The reason is because we encode your video into multiple resolutions, here's what happens when you upload say a 100MB 4K video. We encode into the following video resolutions (with assumed output sizes attached) 4K -65mb 2K -60mb 1080p - 50mb 720p -30mb 480p - 20mb 360p - 18mb 240p -15mb So even though you uploaded 1 video, we're now storing 7 copiSome readers

• My video is not playing, shows "Content is Restricted" - common errors and fixes

  Are you seeing "Content is Restricted" error on your video and you're confused... you don't know what to do? Don't panic! This is a simple error and we'll help you fix it right away. This usually happens when you're tinkering with the domain protection settings in video privacy. 99% of the time, the problem is you entered the wrong domain name. Scenario 1: Use CapsFew readers

• How do I protect my premium/paid videos from being downloaded by the viewers?

  To protect your premium videos such as online courses from illegal downloads and piracy, ensure you turn on multi-DRM & AES encryption when uploading your video. Choose files or drag and drop filesFew readers

• A Quick Overview on Using Adilo

  Watch this 3-minute video!Few readers

• My Lifetime Deal Says it Will Renew on X Date, Will I Be Billed Again?

  If you're seeing message like "Subscription Renews X Date" in your account but you purchased a Lifetime time deal and not regular monthly subscription, do not worry about it. You won't be charged again. However, your account will renew at $0.00 every 30 days which is our regular billing cycle. Choose files or drag and drop filesFew readers

• How Can I Make My Anti-DRM Protect Video to Play Only Inside My Members Area/Domain?

  Most of our users who use the multi-DRM security for their videos are using it to host their online courses, premium vod streamings and coaching programs and contents in members only area. As a result, many have asked, how can they ensure no one steals their embed code and play the video outside of their members area (since the videos can't be  illegally downloaded anymore). Here's quick solution for you... Use video privacy settings and lock the video to your domain only:  (httpsFew readers

• Can I replace a video I already embedded in multiple sites without needing to change the embed code?

  Yes, absolutely. Read our article on replacing videos: Click Here Choose files or drag and drop filesFew readers

• How Do I Turn On DRM on My Videos?

  How Do I Turn on DRM On My Videos? Videos with DRM are now secured at project level so if you want DRM encryption on your videos then you have to upload the video into a project with DRM active. STEP 1: On the top left hand corner on the dashboard, locate and click on Projects STEP 2: Click on Create Project at the top right hand corner on your dashboard (https://storage.crisp.chat/useFew readers

• How to enable watermarking for your videos

  How to enable watermarking for your videos The Watermarking technology creates a unique trackable watermark for your videos, it is invisible to the human eye, it is like injecting a watermark into the DNA of your videos. It is an A.I( artificial intelligence) algorithm that creates a 100% unique copy of every video for each viewer in real-time. This is the most advanced anti-piracy & content security technology you will ever see. It prevents all kinds of piracy you can ever think of, it proFew readers

• How to add custom domain to my videos

  How to add custom domain to my videos Adding a custom domain to your video(s) helps to increase credibility and also recognition. To add a custom domain to your videos is just a straightforward task to perform, this feature allows your video(s) to play on the specific domain you wish to add. The process is just as easy as the feature, just click on the video you want to add a custom domain to, then go to project settings, click on add custom domain and then add the custom domain, also yoFew readers

• How to get the link to your video channel

  How to get the link to your video channel How to get the link to your video channel is one lingering question that seems so difficult to figure out But hey! Come on! Don’t you trust Adilo? We are here to make things super easy and comfy for you? So this is just as easy as snapping your fingers. So yes, you can ask the questions: How do I get the link to my video channels? How do I copy the link to share? Let us show you how: SimpFew readers

• How To Turn Off DRM on My Videos or Download Videos with DRM?

  How To Turn Off DRM on My Videos? DRM cannot be turned off on your videos once it has been activated, this feature automatically encrypts your video to protect it from piracy. Once encrypted, we delete all unprotected versions from the server and as a result, there's no OFF switch. DRM protects your digital products and stops people from downloading your videos illegally, from sharing for freeFew readers

• How to add a new brand to your account and use it on your videos

  How to add a new brand to your account and use it on your videos To add a new brand to your account and use it on your videos is now one of the easiest and simplest thing to do, all thanks to Adilo! You can perform this task as swiftly as possible, See below for an easy step by step illustration. The first thing to do is to click on settings After clicking on settings , by the lower left-hand sidFew readers

• What happens to my videos if I exceed my allotted bandwidth before my billing cycle renews?

  This hardly happens for 90% of our users as we allocate terabytes of bandwidth monthly. However, if you do exceed your allocated bandwith before the end of your billing cycle, we do not stop streaming your videos. We'll keep streaming but bill you overage. Starter plan is $0.10/GB overage Pro and Business plan is $0.08/GB overage Choose files or drag and drop filesFew readers

• Can I embed my Adilo videos inside mobile app, web app or desktop software?

  Yes, Adilo videos can be embedded anywhere Choose files or drag and drop filesFew readers

• My video is failing to upload (response code: 400)

  If you're attempting to upload video and you get this error or similar. tus: unexpected response while creating upload, originated from request (method: POST, url: https://adilo.bigcommand.com/api/uploader/152/chunked, response code: 400, response text: , request id: n/a) Don't panic! It simply means you have special characters in your video name that is not accepted by our video platform. Simply remove any special chaFew readers

• Is a partially enriched contact counted towards on enrichment total in account usage?

  Yes. Our contact enrichment relies on different big data banks and once queried, if any matching result is returned, we're billed for it. Choose files or drag and drop filesFew readers

• I Get "Access Forbidden" Error, How Do I Fix It?

  You want to open your video and you get this error "Access Forbidden" and you're forced back to your projects. This is nothing to worry about. The error (though very rare) occurs when there's a token mismatch during upload. The quickest and easiest video is to simply re-upload your content. Choose files or drag and drop filesFew readers

• How To Set Your Videos to Play on Only Your Domain/Website

  How To Set Your Videos to Play on Only Your Domain/Website STEP 1: Click on the dropdown captioned customize STEP 2: Click on the caption Privacy STEP 3: Click on the drop down beneath the caption Where can this video be embedded? and select the caption Specific Domain (https://storage.crisp.chat/usFew readers

• My video is not streaming in HD even though I uploaded HD

  Content will be here Choose files or drag and drop filesFew readers

• How to assign users to use the custom domain in your account.

  How to assign other users to use the custom domain in your account. Assigning users to use the custom domain in your account seems like a very vigorous and breathtaking task to perform, but be rest assured with Adilo, it's just an easy peasy thing to do. To assign users to use the custom domain in your account means giving them access to your custom domain, this sub-user(s) will be able to view, add, edit and even delete the custom domain in your account. You can also choose toFew readers

• My Analytics is Not Loading

  If you noticed your project or main analytics is not loading any data, this is usually caused by something blocking our scripts. Usually, the 2 main culprits are usually AdBlockers or Disabled Cookies. So if your adblocker is on, turn it off or mark it to trust adilo.bigcommand.com and if your cookies are disabled, enable it. This should solve it, after doing this, clear cache and cookies and try again. If you still encounter more issues, contact our support team Choose files or drag and drFew readers

• How to Add Chapters to Your Videos

  Adding chapters to your videos help you segment your videos. Especially in cases where you have a very lengthy video, and obviously not everyone has the time to sit through a 2-hour video, that is where adding chapters to your videos comes in handy. Adding chapters actually helps you win your viewers, it helps the viewers navigate faster, they can just jump right upFew readers

• My Player Color is Not Changing Error

  The reason is because video player color in Adilo is controlled primarily by your account's default global player color. Before you can change the player color, you must first DISABLE the "Global Player Color" Once you've chosen your desired player color, yoFew readers

• How to Password Lock My Videos

  How to Password Lock My Videos STEP 1: Click on the caption Customize STEP 2: Click on privacy STEP 3: click on the Inherit project default caption STEP 5: click on custom beneath the inherit custom defaults captFew readers

• Why are some of my contacts not enriched or partially enriched?

  Some of your contacts may not get enriched or get partially enriched, the reason this happens is likely because our associated data banks couldn't find any information on the point of record at the time. This is common when the point of record (email/phone number) don't have much digital footprint. Choose files or drag and drop filesFew readers

• How to block your videos from streaming in specific countries/regions

  How to block your videos from streaming in specific countries/regions Videos are blocked from streaming in some countries/regions for so many reasons, but for whatever reason you want to block your videos from streaming in a certain geolocation Adilo has got you covered, it is very easy and just with the snap of your fingers, it is done. Just go to settings>global video settings, you can also set global player colour of your choice for your newly uploaded videos. Let’s get started! Step 1Few readers

• How to Recommend More Videos or Show Related Videos at The End of Your Video

  Recommending more videos or showing related videos at the end of your video might sound like a difficult thing to do. With Adilo, everything is always easy and can be done just by the snap of your fingers. All thanks to Adilo you can now swiftly recommend more videos and show related videos when your video comes to an end just in the twinkle of an eye. All it takes is just forFew readers

• My Video is not playing, shows " The content You're trying to access is private"

  My Video is not playing, shows " The Content You're trying to access is private" Have you encountered or seen this error message on your video and you don't know why? Okay! calm your nerves, it's not a big deal, we can fix this Now let us tell you why! When you click on your video and the dropdown captioned Customize, you will find an option titled Privacy (https://storage.crisp.chat/users/helFew readers

• How to Unpublish Videos from Your Channels

  How to Unpublish Video (s) from Your Channels To unpublish video(s) from your channels is just as easy as it was adding them and in fact, you all you have to do is follow the same process and just uncheck the box! That sounds pretty easy, right? Now let’s get to work! Now the first thing to do is to select the video and by the left-hand side of your dashboard, click on the dropdown with the caption Channels (https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/imagezwhnoFew readers

• How to Enable Sticky Player

  How to Enable Sticky Player The Sticky Player feature allows your video(s) to follow your visitors What does this mean? This means that your video still plays on the side as your visitor(s) browse the page It has proven to be an effective tool and not to mention a powerful tool in retaining attention and your viewers would not miss a thing! Even if they are distracted This is cool, right? Now let us try it out! Go to project settingsscroll down and enable the sticky player. This is justFew readers

• How to assign other users to use the branding in your account

  How to assign other users to use the branding in your account. Branding creates a strong impression on your videos, Using the branding feature in Adilo is one of the coolest and amazing things to explore, it is easy to use and very effective and the best part is all you have to do is just create sub-users, fill in the profile information and create a password or the password can be automatically generated. These sub-users will be able to view, add, edit and delete brands. To enjoy this, lFew readers

• How To Redirect My Viewer To Another URL After My Videos End

  How To Redirect My Viewer To Another URL After My Videos End STEP 1: Click on the Caption Interaction tools STEP 2: Click on the caption After videos STEP 3: Type in the URL Link you would like your viewers to be redirected to (https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/stFew readers

• The Gear/Settings Icon on My Videos Is Not Clickable

  The Gear/Settings Icon on My Videos Is Not Clickable The Gear/Settings Icon on your videos is not clickable because it has not been activated. To activate, go through the following steps STEP ONE: Click on the caption Customize STEP 2: Click on Control STEP 3: Click on the dropdown with the caption InheFew readers

• How to Enable Pause on Scroll

  How to Enable " Pause on Scroll" The Pause on scroll feature is an amazing feature you would absolutely love Do you want to know why? This feature is simply amazing because it helps you track your viewer’s behaviour at any time the visitor scrolls away from your video to another part of the page and goes to another tab or browser entirely, the video pauses automatically, when the viewer returns back to the video, it starts to play, this is mindblowing and also amazing because now you knFew readers

• My Resolution Switcher Is Not Working, How To Fix It

  Sometimes, we see questions like: My resolution switcher is not working, How do I fix this? I enabled the prefer HD button but my videos do not play in HD, why? What if I tell you there is an easy fix for this? First, I will show you what you haven’t been doing to make the resolution switcher work for you. Here is what you have been doing; you have only enabled the Prefer HD button, which is not wrong. (https://storage.crisp.chat/users/helpdesk/website/af29d450aa506000/image5iFew readers

• How to Unpublish Playlists from Your Channels

  How to Unpublish Playlists from Your Channels https://p50.f0.n0.cdn.getcloudapp.com/items/2Num29lW/738ac6f1-e675-4f77-9b28-ec929d7a7e2a.mp4?source=viewerFew readers

• How to Fix the Error- "The Media Playback is Aborted Due to..."

  If you are seeing the error "The media playback was aborted due to a corruption problem or because the media used features your browser did not support," do not panic. It is a minor issue which can be resolved with just the toggle of a switch. This error usually pops up when you embed too many videos all in one page at the same time. Anytime you encounter this error, just go to your "sharFew readers